Citizens Charter
Acting on Request of Service Closure
| Step | Applicant/Client | Service Provider | Duration of Activity (under normal circumstances) | Person Incharge | Fees | Form |
| 1 | Relays specific concern to the service provider. | Verify Account of the customer. If with unpaid bills, advise him to settle first the account | 5 minutes | Officer of Day | ||
| 2 | Pay the account If Prefer it to be paid at a later date, sign a promissory note. | Process payment (collection of water bill payment service) Let the customer sign a promissory note. | 9 minutes 2 minutes | Ma. Irish Vibar Grace Serrano Any bonded employee in the absence of both ) | Application for water services Connection | |
| 3 | Present Official Water Bill Receipt to the Service provider | Prepare the appropriate Application for Service closure Form | 5 minutes | Officer of the day | Application for service Closure Form | |
| 4 | Prepare the appropriate maintenance order(MO) for service Closure Form | 2 minutes | Officer of the day | Maintenance order (MO) for Service closure Form | ||
| 5 | Log the data on the record book. | 1 minute | Alma B. Calleja Over-all In charge (In the absence af Alma Calleja) | |||
| 6 | Approve the MO and the attached application for service closure | 2 minutes | Alma B. Calleja Over-all In charge (In the absence af Alma Calleja) | |||
| 7 | Assign to Water maintenance man | 1 minute | Officer of the day | |||
| 8 | Act on the maintenance order. | 30 minutes | Designated water maintenance man | |||
| END OF TRANSACTION | ||||||